Privacy policy

At Lemonstorm we take your individual privacy very seriously. Any personal or business information you provide via this website will be used exclusively for the purpose of answering your questions, responding to your requests and/or providing a service to you.

For purposes of this policy, the term "visitor" includes visitors to our website who are not yet customers, those who become customers, as well as those who do not become customers; whether you upload information to our website, download it, or are merely visiting our website. You can choose not to provide certain information when using our website but then you might not be able to take advantage of many of its features. The term "us" or "Lemonstorm" refers to Lemonstorm Limited.

What do we collect and where?

The personal information we collect may include: your name, contact information, business information, IP addresses, Telephone conversations, product and service selections and orders or other things that identify you individually.

Generally, we may collect personal information using email, written correspondence, telephone calls, web based forms and automated technical means to collect personal information about our website visitors for example by use of cookies and third party providers such as Google Analytics.

We may provide links to third-party websites for your convenience and information. The privacy practices of those sites may differ from Lemonstorm practices and are not controlled by us or covered by this privacy policy.

Sensitive information

We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.

Children's online privacy protection

Our services are not designed for or directed to persons under the age of 18, and we will not intentionally collect or maintain information about anyone under the age of 18. Altough young persons are able to place orders if they wish to do so, we would recommend a parent or guardian would so on their behalf.

What do we use this information for?

Personal information

We may use personal information to process service requests, handle orders, deliver products and services, process payments, communicate with you about orders provide access to secure areas of the website, recommend merchandise and services that might be of interest to you, to personalise your visit to our website, and to enable us to review, develop and continually improve the products services and offers we provide online. We also use this information to prevent or detect fraud or abuses of our website and to enable third parties to carry out technical, logistical or other functions on our behalf.

Financial information and payment card details

Financial transactions are carried out by PayPal Limited and we don't have any access to users payment details. PayPal may perform credit checks on our behalf, and comply with the necessary laws and legislations when doing so. Information passed between Lemonstorm and PayPal is encrypted and stored for logging purposes in accordance with applicable regulatory requirements.

Cookies

Lemonstorm may use cookies to create a unique session for the user, allowing them to login and stay logged in throughout the site. Cookies will not be used for any other purpose.

Disclosure of personal information

Personal information we gather is for internal use only and this information will not be shared with anyone outside Lemonstorm (save for third party service providers to Lemonstorm who perform functions on our behalf but in such event personal information will only be shared to the extent reasonably necessary to perform their functions and they will not be authorized to use it for any other function), unless you have consented to such disclosure.

Should you breach our terms and conditions or website terms, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. In particular, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.

We may release the information we collect to third parties, where the information is provided to enable such third party to provide services to us, provided that the third party has agreed to use at least the same level of privacy protections described in this Privacy Policy, and is permitted to use the information only for the purpose of providing services to us.

If we ever sell our business, your web visit and other information will likely be included with the transferred assets.

How secure is the information we collect?

Lemonstorm is committed to industry best practices approaches concerning security measures to prevent the loss, misuse and alteration of the information in our possession. We use various security measures to protect the information we collect, as appropriate to the type of information, including encryption, firewalls, and access controls. Visitor textual information is encrypted during transmission, our company databases are accessible only by persons who have entered into and are bound by a confidentiality and nondisclosure agreement with Lemonstorm.

Right to access your personal information

The Data Protection Act 1998 gives you the right to access information held about you. You can obtain access to your personal information held by us by emailing us your request and sending a cheque for £10 (to cover administration costs for collating this information) made payable to an address we will specify on reply to the email. If you have any questions about Lemonstorm's Data Protection Policy please contact us.

We always endeavour to make sure that the information we hold about you is accurate and up to date, if you believe that any information we are holding on you is incorrect or incomplete, please contact us and we will promptly correct any information found to be incorrect.

Changes

We reserve the right to alter this policy at any time. We recommend you regularly check this policy to keep up to date with how we are protecting your privacy.